I remember the first time I heard about Tingg Africa by Cellulant. It was last year – at a time when I was writing a series of posts on mobile phone service providers in Kenya (Safaricom, Airtel Kenya, Telkom Kenya and Equitel).
Checking if everything looked okay on the frontend (of my site Niabusiness.com) , I could see these new Google AdSense ads about a new service in Kenya one could use to top up their lines – Safaricom, Airtel and Telkom.
The two banner ads I remember had the following:
- *369# Buy Airtel Airtime using M-PESA
- *369# Buy Telkom Airtime using M-PESA
So I dialed the Tingg USSD shortcode I saw on one of those ads (*369#) to learn more about the service.
What did I find? A menu that looks like this:
Welcome to Tingg.
- Order Gas
- Due bills (0)
- Free Credits!
- Buy Airtime
- Order KFC
- Nairobi Water
- Airtel Services
- Pay TV
- My Expenditure
- My Profile
- Contact us
Let’s explore what is under each of the menus
So, when you use this option, you will receive a text message that reads as follows:
‘You are almost there! Click the link below to place your order. https://tingg.africa/ke/gas/’
You can use this option to check any pending bills. Then you can quickly make payment if you want.
This is Tingg’s referral program. You will be awarded with credits when you invite friends to sign up for the service.
- Invite friends
- Redeem for Airtime
- Request Statement
You can pay for your airtime purchases via M-PESA. You can buy airtime for your line, other phone numbers and even create a list of favorite numbers for quick airtime purchases.
Under this option you can pay your Kenya Power and Lighting Company bills / or buy tokens.
You will find the following under this option:
- KPLC Postpaid
- KPLC Tokens
Under this option you can purchase a variety of food items sold by KFC in different parts of the city.
The locations currently listed by Tingg include:
- Nairobi CBD
- Ngong Road / Kilimani
- Thika Road
- Other Location
Under this option, you can enter your account number and use Tingg to pay your water and sewerage bills.
Under this option, you can pay your TV bouquet bills easily. Just enter your account number once you dial *369#. Content providers currently listed by Tingg include:
Under this option you can quickly check your Tingg expenses. You can check your general expenditure for the last 30 days, the current month or the last month.
Under this option you can create an account on Tingg or view your current accounts.
Just go to My Profile > My Accounts > Add new account / View accounts > Select a category (KPLC, Water, Pay TV & Airtime)
Use this option to get in touch with the team over at Tingg. Reach customer care via the different contact methods shown under the option.
When you use this option, you will also get an SMS with Tingg’s contact details. Here is how the text looks like:
‘For any enquiries, call us on 254708802299. Twitter: @TinggKenya Facebook: Tingg Kenya Instagram: @TinggKenya Email: email@example.com Thank you for using Tingg.’
On their website, tingg.africa, there are also options for services similar to the ones I have listed above.