How to stop autorenew for calls & SMS (no expiry date) on Safaricom

I wrote a post about Safaricom calls & SMS airtime with no expiry date – a service introduced in 2019. In the post I showed readers how to buy airtime via the *544*2*Amount# USSD shortcode.

One thing you will realize is that once you purchase airtime this way for your line / another phone number, you will be billed everyday. That means Safaricom will deduct a similar amount of money from your airtime balance everyday until you tell them to stop.

To drive the point home, here is a text message I received immediately after purchasing a calls & SMS (no expiry date) bundle of Kenya Shillings 5.

‘You have received KSh 7.50 Airtime for Calls and SMS with no expiry date. This Airtime will autorenew daily at midnight. To check your balance dial *544#.’

And to show you they are serious about this, here’s another text message I received later – must have been after 24 hours – telling me to top up. Meaning if I left at least KSh 5 in my account, I’d get a message similar to the one above – and not this:

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‘Dear customer, you have insufficient airtime in your account to purchase this product. Kindly top up or purchase a product of a lower amount.’

In this post I am going to show you how to stop autorenewal for Safaricom calls and SMS with no expiry date. If you have purchased airtime this way before and you don’t want the mobile service provider to keep charging you a similar amount everyday, here’s how to stop autorenew.

Dial *544# to stop autorenew for calls & SMS on your Safaricom line

Here’s how:

  • Dial *544#
  • Select option 2: Calls & SMS (NO EXPIRY DATE)
  • Select option 4: Stop Autorenew
  • When you ‘Unsubscribe from’, reply with 1: Daily Voice AutoRenew
    You will then see the following: ‘You have successfully unsubscribed from Daily Voice AutoRenew’

OR

Dial *100# to cancel autorenew for Safaricom calls & SMS with no expiry date

  • Dial *100# on your feature phone, smartphone, tablet, laptop or desktop computer (if using your Safaricom line in a modem or router)
  • Select option 9: Buy
  • Select option 2: Calls & SMS (NO EXPIRY DATE)
  • Select option 4: Stop Autorenew
    ‘Unsubscribe from’
  • Reply with 1: Daily Voice AutoRenew

If you are content with the way things are and don’t mind the daily autorenewals and just wanted to find more information about this just in case you need it in the future, that’s fine too. Welcome to Niabusiness.com. Click around. Find articles you like – and enjoy reading them.

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But if you needed this information right now, just use any of the methods above to opt out of the daily autorenewals / subscriptions.

And if you have a moment, let me know in the comments section why you want to learn how to unsubscribe from the calls & SMS with no expiry date. Is it because…

  1. someone accidentally purchased calls & SMS with no expiry on your Safaricom line, and you are just finding out after the telco has deducted money from your airtime balance?
  2. you want to stop the current subscription so, you can buy calls & SMS (with no expiry date) of a higher / lower amount?
  3. you are content with the way things are and were just testing the new service – and you want to unsubscribe?
  4. you want to purchase an All in One Bundle, Advantage bundle, Platinum bundle or you want to switch to the Blaze tariff – from Uwezo?
  5. you wanted to buy Safaricom calls & SMS with no expiry date just once (in bulk), unsubscribe, and keep using the balance until it is finished – na hutaki hizi autorenew manenos?

Let me know in the comments section below.

To read my other articles on Safaricom products and services, check this category.

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To read my most recent articles, go to the Niabusiness.com homepage.

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