Want to reach Airtel customer care? It is easy to do. You can just dial 100 on your phone to speak to one of their agents during business hours.

In this post, however, I am going to show you other ways to get in touch with the agents working for the mobile phone service provider.

I am going to show you how to contact Airtel Kenya via Facebook, Twitter and email.

I’m also going to show you how to use the same option under *100# to find the nearest Airtel shop or to download the Airtel care app on your smartphone, tablet, laptop or desktop computer.

How do I find the menu with Airtel Kenya contact information

• On your phone, dial *100#
• Select option 7. Contact Us

You’ll then have access to the following options:

1. Find an Airtel Shop by Area
2. Facebook
3. Twitter
4. Email Us
5. Download Airtel Care App

To find an Airtel shop

• Dial *100#
• Select option 7. Contact Us
• Select option 1. Find an Airtel Shop by Area
• To locate a shop, select a region
  Select option 1 for Nairobi. Through this option, you can choose to get details for Airtel shops along Mombasa Road, Town CBD, Westlands, Thika Road, Ngong Road, Karen, Village Market and Greenspan. If you select the Town CBD option for example, you’ll get a text message with details about the shop’s location. The SMS I received had locations for two shops. Here’s the exact copy of the text Airtel sent to my phone: 1. Uniafric House Ground floor, Koinange Street Weekdays: 8:00 am – 6:00 pm. Saturdays: 9:00 am – 5:00 pm. Sundays & Public holidays: CLOSED. 2. Airtel Gilfillan, Ground floor, Pioneer house next to I&M Building Kenyatta Avenue. Weekdays: 8:00 am – 6:00 pm. Saturdays: 9:00 am – 5:00 pm. Sundays & Public holidays: CLOSED.
  Select option 2 for Central. Use this option to find a shop in Nyeri or Meru.
  Select option 3 for Western: Use this option to find a shop in Kisumu, Kitale and Kakamega.
  Select option 4 for Rift Valley: Use this option to find a shop in Eldoret, Kericho and Nakuru.
  Select option 5 for Coast: Use this option to find a shop in Mombasa, Nyali, Mtwapa and Malindi.

To get Airtel Kenya Facebook address

• Dial *100#
• Select option 7. Contact Us
• Select option 2. Facebook
• You’ll then see a notification and also get a text message with Airtel’s Facebook page address: www.facebook.com/AIRTELKE.

To get Airtel Kenya Twitter handle

• Dial *100#
• Select option 7. Contact Us
• Select option 3. Twitter
• You’ll see a notification and a text message with Airtel’s Twitter handle. Their support team can be reached 24/7 via their handle. Follow them @AIRTEL_KE.

To get Airtel Kenya email address

• Dial *100#
• Select option 7. Contact Us
• Select option 4. Email Us
• You’ll see a notification that reads: You can email Airtel at customerservice@ke.airtel.com and do mention your mobile number in the address.

To get the link to download Airtel care app

• Dial *100#
• Select option 7. Contact Us
• Select option 5. Download Airtel Care App
• You’ll see this notification: Our Mobile App (Airtel Care) is available on Google Play Store and Apple App Store. Download it for free. Data charges apply.

That is it.

If I wanted to reach Airtel customer care, I’d probably reach out via Twitter. I wouldn’t even bother calling them – unless I had no data bundles on my phone.

I don’t know if this is true with Airtel too. There is a time I observed that reaching out to customer support (Safaricom) via Twitter was better than calling their customer care number (100) and having to spend minute after minute on hold.

Reaching out to them via Twitter (and sharing your phone number in the tweet) resulted in them calling me back almost immediately.

And yes, I’ve contacted Airtel Kenya by making a free call to the number 100 a few times over the years. All I can say is that the wait times aren’t that bad.

Have anything you’d like to add? Let me know in the comments section below.