My Safaricom SIM card is locked. I entered a wrong PIN three times and now am asked to enter a PUK code in order to unlock it. Any ideas on how to get my Safaricom PUK code would be greatly appreciated.
Using another Safaricom line, you can begin the process of retrieving your PUK code using these two USSD shortcodes: *100# and *456#.
Dial *100#
Select the option that says Get PUK
Enter the phone number of the SIM card that is blocked / locked
Enter the national ID number you used when registering your Safaricom line
If the details you submit above are correct, you will receive a text message with your PUK code.
In the SMS, you will find details on how to proceed – enter the PUK code and then choose a new PIN. You will confirm the new PIN by reentering it again. Once you do this, your SIM card will be unlocked and you will be able to continue enjoying voice, text and data services on your line / device.
Alternatively, you can use the other shortcode I mentioned.
Dial *456#
Reply with 8 – Get PUK
Enter the phone number of the locked SIM
Enter the ID you used to register your line
Wait for the SMS with your PUK (delete this SMS once you are done unlocking your SIM)
Enter the PUK received in order to begin the process of creating your PIN
Enter your new PIN. Confirm it by re-entering it again
That’s it. You will be able to resume making calls, sending text messages and using the internet on your smartphone / tablet / laptop / modem / computer.
Original Safaricom SIM card packaging
To retrieve your PUK code this way, locate the original SIM card packaging you got when you purchased your line.
On the back of the card, you will be able to retrieve your PUK and use it to unlock your SIM.
In some cards, you will have to scratch to reveal the PUK code.
Enter the PUK
Enter a new PIN
Confirm the PIN entered
That’s it.