Telkom Kenya credit transfer, please call me, reverse call, beat yangu, network / airtime outage (Products & Services menu)

What can you do via Telkom Kenya Products and Services menu? A lot of things. You can share your airtime via the credit transfer feature. Or buy a tune using the Beat Yangu option.

You can let others call you at no cost to them – using the reverse call feature. You can send a please call me request to a friend or family member. Or use the menu to report a network/airtime outage in your area.

As for how to access the Products & Services menu on your Telkom line, you can use any of these two USSD shortcodes: *100# or *123#.

More info below.

Credit transfer: send airtime to another Telkom Kenya number

Like Safaricom Sambaza, Telkom Kenya has their own service that allows sharing of airtime between subscribers. The service is called Telkom Kenya Credit Transfer.

Usage:

  • You can top up airtime on your Telkom line via scratch card, then send some of the airtime in your account to another Telkom Kenya phone number. In fact you can do this using the same format Safaricom subscribers use to sambaza airtime (*140*AMOUNT*NUMBER#).
  • You can use it to exchange airtime with a friend or family member. They can send you some airtime to your Telkom Kenya line from their number – say KSh 50. You can then sambaza KSh 50 to their Safaricom line.
READ  Telkom Kenya buy bundle for home plan number

How to transfer credit to another Telkom Kenya line

Here’s the easiest way to do it:

  • Dial *140*AMOUNT*NUMBER#. To send 100 Shillings to 0771123456 for example, type the following: *140*100*0771123456#
  • Press the Call / OK button
  • Confirm if they have received the airtime from you

Via the *100# menu

  • Dial *100# on your phone, smartphone, laptop, tablet or desktop computer
  • Select option 5: Products & Services
  • Select option 1: Credit transfer
  • Please enter the amount to be transferred (say KSh 10 or 100 or 1000)
  • Enter recipient number (say 0771******)

Via Orange / Telkom Kenya SIM Toolkit menu

  • Go to the main menu on your phone, smartphone or tablet
  • Look for the Orange / Telkom SIM Toolkit menu
  • Select Orange / Telkom Services
  • Select Services
  • Select Credit Transfer
  • Enter amount e.g 100
  • Enter recipient phone number. Select the option to search for the number on your phonebook or the option to enter it manually
  • If you select Enter manually, type in the number e.g. 0771******
    Wait for the request to be processed.

Please call me: send a free text requesting another Telkom Kenya subscriber to call you

If you’ve run out of airtime, and can’t (or don’t want to) borrow airtime via Telkom PEWA Advanced Airtime service, you can send a free text request to another Telkom subscriber to call you.

READ  Buy data bundles by Telkom Kenya

Let’s look at the various ways you can send a please call me request on the Telkom network.

Via Telkom’s *100# menu

  • Dial *100#
  • Select option 5: Products & Services
  • Select option 2: Please call me
  • Press Answer and enter the phone number you want to send a ‘please call me’ request to e.g. 0771******
  • Press Send or OK
    You’ll see this on your screen: Your Please Call Me request has been sent.

Via Telkom Kenya SIM Toolkit menu

  • Go to the main menu on your device
  • Tap on the Orange / Telkom icon
  • Select Telkom / Orange Services
  • Select Services
  • Select Please call me
  • You will be taken to the Products & Services menu
  • Select option 2: Please call me
  • Press Answer and enter the phone number you want to send a ‘please call me’ request to e.g. 0771******
  • Press Send or OK
    You’ll see this on your screen: Your Please Call Me request has been sent.

Reverse call / Pay4Me Nisort: Let someone call you on your dime

With this service you can allow certain Telkom Kenya phone numbers to call your number for free.

The cost of the call will not be deducted from the number calling you.

It will be deducted from your own line.

You might find this service useful if you are a parent – set it up for your househelp and children – and then tell them how to you use the reverse call feature to reach you any time they want.

But first you need to activate it.

To activate Telkom reverse call, do the following:

  • Dial *100#
  • Select option 5: Products & Services
  • Select option 3: Reverse Call
  • Select option 1: Activate Service
  • Select option 1: Activate
    You’ll see this: Your account has been successfully created.

Once you have activated the service, you can tell anyone with a Telkom line to put 128 before destination number for a reverse call.

READ  Telkom Kenya Data Manager: How to activate, deactivate or check status

In the reverse call menu, there are also options to whitelist or blacklist certain numbers. At the moment, the options look like this:

  • option 2: Black list Numbers (calls not payable)
  • option 3: White list Numbers (calls payable)

Beat yangu: Set a tune to entertain people when they call your Telkom number

Telkom Kenya Beat Yangu is a service similar to Safaricom Skiza Tunes. You can have your callers entertained with beats every time they call you – at a cost of Kenya Shillings 1.30 per day.

To buy a beat yangu do the following:

  • Dial *100#
  • Select option 5: Products & Services
  • Select option 4: Beat Yangu
  • You’ll be prompted to dial *811# to access the Beat Yangu service.

To learn more about this service, here’s a post I wrote awhile ago. Check it out. You’ll find all the steps you need to follow to buy or delete a beat from your Telkom phone number.

Report network or airtime outage: report disruption of service in your area to Telkom

Any time there’s disruption of service where you live or have traveled to – you can quickly let Telkom Kenya know about it

  • by dialing *100#
  • selecting option 5: Products & Services
  • selecting option 5: Report Network/Airtime outage.

Remember also that you can reach Telkom via their customer care line. To do so, call the number 100. Any calls you make to this number are free of charge. If you are calling from another network, use this number: 020-2221000.

Another way to reach Telkom, is via their website telkom.co.ke.

You can also report any disruption of service via Telkom’s Twitter handle or Facebook page.

Have anything you’d like to add? Let me know in the comments section below.

Leave a Reply

Your email address will not be published. Required fields are marked *